iRiS Brand App - Heddon Hotels

iRiS BrandApp is a complete end-to-end solution which enables hotel brands to connect with their guests before, during and after their stay. The new multi-tenanted brand app allows guests to access all the hotels within a group, search for and book a room, make advance requests, make service requests and room service orders once checked in, access their loyalty points and rewards scheme and allow the hotel to communicate post-stay too. If your brand has an existing booking application, iRiS can integrate into this app to provide the guest with a complete experience.


Benefits for your hotel brand:


- The iRiS BrandApp is all about guest retention as it builds brand loyalty and encourages guests to make repeat bookings within the brand.
- It’s a single app which manages multiple properties within the brand.
- It offers full integration into the CMS and is a single point of entry for content as well as management of content.
- There is reduced effort at property level to manage content.
- It offers consistency across the hotel brand.
- It offers guests improved visibility of hotel services prior to arrival and guests can even pre-book services or facilities.
- The app also encourages direct bookings. The app leverages existing hotel brand booking engines.
- There are NO commission fees payable to OTA’s.
- It allows the hotel brand to capture key data from the guest prior to arrival.
- Guests can interact with all of the hotels services and facilities through the Valet module or browse and share hotel information or external attractions through the Concierge module.
- Guests can sign into and manage their loyalty or rewards program.
- Your hotel group can remain in contact with the guest after their stay.
- Individual properties can send follow-up communication, request guest feedback through surveys or send promotions or offers to guests.